14-Day Hassle-Free Returns: In strict compliance with international banking and consumer protection standards, customers have the right to request a full refund or return within 14 calendar days following the verified delivery of the product.
Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product has already been shipped out.
Returns (If Applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery of the product.
To be eligible for a return, your item must be unused, in the same pristine condition that you received it, and in its original packaging. To complete your return, we require a receipt, order number, or valid proof of purchase. Please contact our customer service to make sure you send the package to the designated return warehouse address.
Important Return Notes & Conditions
- Custom Orders: Custom-order or personalized items do not have a right to a 14-day refund unless defective upon arrival.
- Shipping Fee for Customer-Initiated Returns: If the return is caused by the consumer (e.g., wrong size ordered, changed mind), the consumer should be responsible for the shipping fee. The specific fee will be based on the express courier company you choose.
- Defective or Damaged Goods: If due to our reasons the goods received are damaged, defective, or incorrect, the consumer is not required to bear the shipping fee for this return.
- No Restocking Fee: No restocking fee shall be charged to the consumers for the return of a product under any circumstances.
Refunds Process
Once your return is received and inspected at our fulfillment facility, we will email you a formal notification of receipt. We will also promptly notify you of the approval or rejection of your refund.
If approved, your refund will be immediately processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 14 business days, depending on your card issuer's billing cycle.
Late or Missing Refunds (If Applicable)
- If you haven’t received a refund yet, first check your bank account or card balance again.
- Next, contact your credit card company; it may take some time before your refund is officially posted to your account statement.
- Then contact your bank. There is often processing lead time before a transaction refund is completed.
- If you have completed all of these steps and still have not received your refund, please contact us immediately at [email protected].
Return Authorization & Warehouse Address
Please contact our Customer Service team at [email protected] to obtain your Return Merchandise Authorization (RMA) ticket and the designated local return warehouse address before shipping any items back.